Delivery guarantee or your money back.
What is Advance Shipping?
Advanced Shipping represents the best of our research and testing of many techniques and shipping methods, having shipped orders worldwide.
Advance Shipping is what we recommend for all non UK orders.
The shipping price is higher since it covers special packaging and handling, plus insurance.
This is our way of ensuring you have a MUCH MUCH MUCH HIGHER chance to get your international order - and if not we offer a refund or re-ship guarantee (See below for more details).
We ship to most countries however there are some exceptions....
At checkout, if your country does not show as a destination address for an order, then it means we have suspended delivery to that country for now. You can send us an email to find out when we will start shipping there again.
International Border Agencies and Customs will keep getting smarter..
Few sellers ship internationally now. Some countries, such as Australia, are very hard to pass order through.
Australia essentially invested millions in new hardware/tech, and double-staffed their Customs/ABF agents in all ports, and doubled down on “random” inspections. Our friends in Oz tell us almost EVERYTHING is opened at customs, even cashew nuts! So if it contains a pill, capsule, or liquid, it’s going to be inspected.
As Australia lead the pack in terms of their stance on research chemicals, from a global perspective; expect other countries to follow their lead.
We’ve seen a large backlog of order requests from our friends Down Under. But with these increases in importing research chemicals, Australian Border Force (AU Customs) has renewed their efforts to stop SARMs — and many other products — at the border.
Certain other countries’ Border & Customs agencies have long been tight as well when it comes to importing research chemicals. Most European countries are quite strict - Scandinavian countries are pretty tight in this area.
Most of our competitors have simply said no to these high risk countries. And if they do ship, its using illegal methods; something we do not support or condone for safety reasons.
If we offer shipment to your country at checkout, then you can be confident we can get you your order.
Normal vs Advanced
You get what you pay for..
Yes, Advanced Shipping costs a little bit extra, but it also increases your chances of getting your products on time without any hassle. If you use Advanced Shipping and your products are seized at Customs, we will either:
a) Attempt a second delivery free of charge
b) Refund you the cost of your products (minus shipping).
Read below for what you need to do if this happens..
If your order is seized by Customs..
We’ve had very few issues due to the way we package, invoice, and declare our orders.
However, it is your responsibility to know the import regulations for your country.
In the unlikely event your order is randomly inspected and seized by your Border & Customs agency you will see this info on your tracking page - your tracking number will be sent to you via the email address you entered when ordering.
You may receive a call or written letter from your Customs agency if the hold exceeds 7 days (most countries have this policy, however some don’t follow it). If not you need to contact them to initiate the release process by acknowledging the compounds are for research use only.
Seized orders have 3 possible outcomes:
(1) Released after 1-6 weeks of inspection time (+10 more days to forward it on to you)
(2) Returned to sender after 1-6 weeks of inspection/processing, plus 2-6 weeks to return it to us (Customs agencies, including US Customs, are backed up right now due to Covid).
We will let you know if and when received, and provide a refund.
(3) Permanently seized - includes “destroyed”, “permanently detained”, or unknown/not revealed outcome (perhaps the Customs agents draw straws on who takes it home?).
ADVANCE SHIPPING INSURANCE
Refund or Reship Terms.
If you DID purchase Advance Shipping, we will refund the full product cost (minus shipping) OR attempt a FREE second delivery after:
» A letter from Customs is sent to you — email it to us at firstname.lastname@example.org
» 5 weeks of unchanged notice of “Held in Customs” on your tracking page, or
» 8 weeks of unchanged shipping status, such as “In Transit”, on your tracking page, for a presumed-lost order
Why the wait?
Half the time the original order shows up, weeks later, after we’ve performed a refund. Half the time not. The timing above achieves a fair balance, the only way the program can be viable, especially in the post Covid era/Russia-Ukraine war of major shipping delays and Customs backlogs.
Unless you purchased Advanced Shipping, we do not offer refunds or reships for Customs-held/seized orders, or orders that get tied up in a country’s Customs or postal service for a long time and are presumed-lost (by the way, even orders ‘lost’ in some postal blackhole eventually surface, even if months later, and are either returned to us [we let our customers know] or finally delivered)
Our advice? Go for a FREE re-delivery attempt..
If your order is seized with Advanced Shipping (should be rare), we recommend you go with FREE re-delivery attempt because there is an extremely high likelihood you will get your parcel the second time around (plus we make changes to the parcel again).
If after the second attempt, your parcel gets seized again (very very rare) then we are happy to say thank you at this stage and part ways. It just doesn't make business sense to try again (we already forfeit profits on a second delivery attempt) and we are not in the business of losing money. We are here to help the international research community and have had great success, but sometimes - it is not meant to be.
If you do not want to take the risk, then you can opt for a full refund instead of re-shipping. We often say to customers who request a refund that they will encounter the same issue with any other SARM distributor - so if you made it this far, why give up now?